FAQs
Frequently Asked Questions Asked Questions Asked Questions
We don’t directly remove defects or feedback, but we guide sellers through the correct process and communicate with eBay or Amazon support teams where allowed.
Eligible cases may include system errors, policy violations, or resolved buyer issues.
We only require basic details about the case, such as item number and the buyer’s username related to the issue.
As a Virtual Assistant of your account we call or chat with ebay or Amazon.
The defects takes up to 72 hours as per eBay or Amazon policy and in some cases it takes more time depending on the transaction history,
No, we are not affiliated with eBay.
eGrowth Experts is an independent service provider offering specialized support for sellers.
Our role is to assist sellers in navigating eBay or Amazon processes and help them communicate effectively with support team.
eBay or Amazon only removes feedback that breaks its feedback policies, like comments containing personal details, profanity, or those not related to the transaction. However, if a buyer or seller makes a successful appeal to eBay's or Amazon customer service by providing compelling evidence that the feedback was unfair or untrue, they might consider removing it.